If you cancel or close your account before the end of your billing cycle: – if Annual, you will get a pro-rated refund that will automatically calculate and be shown to you when you close your account. – if Monthly, you will not get any pro-rated credit for that month but you will no longer be billed any future monthly amount. To close or cancel your account please login and go the My Account page, Close Account link. Please fill...
Once you are logged in, go to your My Account page and the “Services” section will show you your current plan. Click on “Edit”. That will show you the other plans available. If you are in the middle of your billing cycle, SmartStops will automatically pro-rate the amount for your specific billing cycle.
You can reach us at 1-877-654-7766. Please leave us a voicemail if you do not get us live. We will reach out to you as soon as we can.
Log in and go to the My Account page. There you will see a Close Account link. Click on that and fill out the form and submit. Or send us an email at firstname.lastname@example.org requesting cancellation.
Yes. Go to your My Account page where you can add in additional emails. Also download the Mobile App (available soon) to support real-time alert notifications to your phone.