Search FAQs by Keyword
General
- What are SmartStops?
- What is the difference between an Aggressive and a Conservative SmartStop?
- What if my stock or ETF is not covered by SmartStops?
- Where do I find more information on how to use SmartStops?
- What if I reviewed the above FAQs and still have problems?
- Why does the SmartStops exit price sometimes move up by a large amount?
- Does SmartStops work for ETFs?
- Does SmartStops work for Mutual Funds?
- Do SmartStops change every day?
- Does SmartStops cover all Stocks and ETFs?
Alerts
- Can I get Real-time Risk Alerts?
- When do I receive SmartStops Risk Alerts?
- My SmartStop exit was triggered quickly. How do I avoid this?
- What is a "Normal Risk Alert"?
- Does a Normal Risk Alert mean that the particular stock identified is one I should buy?
- Does a SmartStops Normal Risk Alert signal indicate that a stock is going to go up now?
- Are the Normal Risk Alerts affected by the general trend of the particular stock?
- I am using the Conservative SmartStops signals for my exits. If a Normal Risk Alert is signaled as the result of ending an aggressive period of elevated risk, does that effect my long term position?
- How effective are the SmartStops Normal Risk Alerts?
- I own a stock but I do not see any Normal Risk Trigger for it. Why is there no Normal Risk Trigger showing for this stock?
Setup, Billing & Account Questions
- When do I receive my Daily Portfolio Risk report email? How should I use it?
- How do I Upgrade?
- Can I use multiple email addresses or text-message services?
- Why am I not getting my SmartStop daily or Risk Alert emails?
- How do I Cancel my subscription?
- What is your phone number?
- How do I set Contingent Orders with my online broker using SmartStops?
- Is there a limit to the number of SmartStops I can retrieve each day?
- If I cancel or close my account before the end of my billing cycle, will I get a refund?
- Can I stop getting my Daily Risk Report but still get my Risk Alerts?